Ministry of the
Solicitor General

Compliance Inspection and Enforcement Program

Compliance Inspection and Enforcement Program

The Ministry of the Solicitor General is responsible for inspecting and enforcing regulations in the Private Security and Investigative Services Act (PSISA) which includes:

  • conducting compliance inspections and investigations
  • reviewing and assessing public complaints of alleged violations of the PSISA, its regulations, registrar’s directives, and conditions of licenses
  • educating and providing guidance to licensees and registered employers

Compliance inspections ensure licensed agencies fully understand their responsibilities under the PSISA and its regulations. Compliance inspectors work with and support agencies to ensure appropriate implementation and understanding of the legislation.

Responsibilities of inspectors and investigators

Compliance inspectors carry out inspections using the powers on inspection. These powers allow inspectors to conduct unannounced inspections at any public building or office. If your agency is in a private residence, the inspector will schedule an appointment to conduct the inspection.

Compliance inspectors provide:

  • inspections and compliance checks of licensed agencies and individuals
  • reviews and assessments of public complaints related to alleged violations or non-compliance of the PSISA
  • guidance and advice to licensees, registered employers, registered training providers and the public

Investigators are responsible for:

  • investigating public complaints
  • self-initiating investigations into contraventions of the PSISA
  • enforcing breaches of the PSISA by laying charges
  • preparing cases for prosecution and attending court, as required
  • liaising with police and other provincial and municipal agencies

Scheduled inspection process

Step 1: Notification of inspection

All newly licensed agencies are contacted by a compliance inspector within 90 days of their licence issue date to discuss licensing requirements and obligations. This may include a compliance inspection.

All licensees are encouraged to review the act and regulations to ensure they are complying with all sections of the legislation.

Step 2: Scheduling an inspection

Upon arrival, the compliance inspector assigned to your agency will introduce themselves and show their identification including appointment card and badge. The inspection may include:

  • discussion with the agency representative
  • note-taking
  • reviewing files
  • collecting documents
  • answering any agency representative questions

Step 3: Providing inspection results

When an inspection is complete, the agency will receive a post-inspection letter by email confirming whether they were found compliant or non-compliant. 

An agency is expected to correct all non-compliant areas within 30, 60, or 90 days of receiving the post-inspection letter, depending on the type of non-compliance identified. A follow-up inspection will be scheduled. Failure to correct the non-compliant areas can lead to:

  • conditions being placed on the license
  • license suspension or license revocation
  • charges being laid

Inspection schedule

Regularly scheduled inspections are carried out once a year following the schedule below. The schedule does not include additional inspections that are performed unannounced, when necessary.

Region Date Range
Central January 2021 – March 2021
Eastern April 2021 – June 2021
Western April 2021 – June 2021
Northern July 2021 – September 2021
Central October 2021 – December 2021