Ministry of Community Safety and Correctional Services :: News & Information

Private Security & Investigative Services

News & Information

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The Ministry of Community Safety and Correctional Services regulates Ontario’s private security industry.

This includes licensing all security guards, private investigators and agencies, and registering employers that directly employ in-house security staff.

The ministry aims to ensure security guards and private investigators in Ontario carry out their work professionally, effectively, safely and lawfully.

Apply for a security guard or private investigator licence.
Renew or replace a security guard or private investigator licence.

Register to employ private security staff.

Apply for or renew an agency licence.

Offer security guard or private investigator training.

Agencies that sell the services of security guards and/or private investigators must provide specific documentation all new and renewal applications. See Agency applications: Mandatory requirements and paper form improvements.

The Private Security and Investigative Services Branch (PSISB) will be relocating to 25 Grosvenor Street, Toronto, Ontario, on March 17, 2014.

As a result of the move, the drop-box function currently located at 777 Bay Street (3rd floor) will be discontinued; we will continue to accept applications by mail or through Service Ontario.

The new address for general correspondence, including public complaints is:

Private Security and Investigative Services Branch
25 Grosvenor Street,
12th Floor
Toronto, Ontario
M7A 1Y6

If applying by mail, please direct your application for an individual licence, agency licence or registered business to:

Private Security and Investigative Services Program

Kingston Production and Verification Services Branch
Card Management Office
49 Place D’armes
Kingston, ON K7K 6Z6

Tickets may now be issued for some violations of the Private Security and Investigative Services Act

Police officers throughout Ontario now have the option of issuing tickets for certain violations of the Private Security and Investigative Services Act, under Part I of the Provincial Offences Act.

Until recently, police handled all violations of the Private Investigative Services Act under Part III of the Provincial Offences Act, which requires court attendance. For individual offenders, convictions under Part III lead to a fine of up to $25,000, imprisonment for up to one year, or both. For business entities, the maximum fine is $250,000.

Police now have the discretion to proceed by either Part I or Part III; a ticket may not be issued in every case. Offenders who receive tickets still have the option of fighting charges in court, and police officers still have the discretionary authority to require offenders to attend court by issuing a Part III summons.

A list of applicable offences and the associated fines is available online.

Digital licences are now available for online applicants

Starting on October 7, 2013, ServiceOntario is offering digital licences to all successful online applicants for private security and/or private investigator licences. The digital licence is a printable document that can be accessed through your ServiceOntario account once your application is approved. Once printed, the digital licence can be used as proof of licensing until you receive your plastic licence card by mail. 

Registered employers who use on-line services will also be able to obtain a printable certificate through their ServiceOntario account. 

The Toronto service counter is now closed

The service counter for Private Security and Investigative Services, which was located on the third floor of 777 Bay St., closed permanently at 5 p.m. on Friday, September 20, 2013.

In partnership with ServiceOntario, the Private Security and Investigative Services Branch is transforming the way it delivers customer service. Our goal is to provide modern and high-quality customer service in a more cost effective manner.

On April 15, 2013, improvements to telephone customer service were introduced. As a result, over 98% of calls are now answered within 30 seconds. 

Also on April 15, 2013, we introduced online applications for security guards, private investigators and registered employers, as well as online application status checking.  

In the coming months we will be announcing more improvements to online services.

The Ministry is committed to improving the customer experience by providing reliable and accessible services to the Ontario private security industry, at a reasonable cost to government.

Important Service Change Regarding Credit Card Payments

As of September 20, 2013, credit card payments are no longer accepted for applications sent by mail.

Mailed applications should include a bank draft, money order (postal or bank) or certified cheque made payable to “Minister of Finance.”

Online applicants can continue to submit payment using a credit or debit card.

For more information, please contact a customer service representative at 416-212-1650 or toll-free at 1-866-767-7454 or 416-212-6319 (for TTY/Teletypewriter users).

Important Service Change Regarding Renewal Notices

As of December 31, 2013, notices regarding licence or registration expiry will no longer be sent by mail. Instead, applicants that provide an email address will receive an electronic renewal notice from ServiceOntario.

This service change will help the Ontario government reduce its environmental footprint, green its operations and use fiscally responsible methods of communication.

Licence and registration expiry dates are clearly indicated on each licence card or certificate. Individual security guard and private investigator licences expire on the licensee’s birthday, and are valid for two years.

For more information, please contact a customer service representative at 416-212-1650 or toll-free at 1-866-767-7454, 416-212-6319 (for TTY/Teletypewriter users).

Telephone (Toronto area): 416-212-1650
Toll free: 1-866-767-7454
TTY: 416-212-6319
Fax: 416-212-1603