The Ministry of Community Safety and Correctional Services regulates Ontario’s private security industry.
This includes licensing all security guards, private investigators and agencies, and registering employers that directly employ in-house security staff.
The ministry aims to ensure security guards and private investigators in Ontario carry out their work professionally, effectively, safely and lawfully.
Apply for a security guard or private investigator licence.
Renew or replace a security guard or private investigator licence.
Register to employ private security staff.
Apply for or renew an agency licence.
Offer security guard or private investigator training.
Digital licences are now available for online applicants
Starting on October 7, 2013, ServiceOntario is offering digital licences to all successful online applicants for private security and/or private investigator licences. The digital licence is a printable document that can be accessed through your ServiceOntario account once your application is approved. Once printed, the digital licence can be used as proof of licensing until you receive your plastic licence card by mail.
Registered employers who use on-line services will also be able to obtain a printable certificate through their ServiceOntario account.
The Toronto service counter is now closed
The service counter for Private Security and Investigative Services, which was located on the third floor of 777 Bay St., closed permanently at 5 p.m. on Friday, September 20, 2013.
In partnership with ServiceOntario, the Private Security and Investigative Services Branch is transforming the way it delivers customer service. Our goal is to provide modern and high-quality customer service in a more cost effective manner.
On April 15, 2013, improvements to telephone customer service were introduced. As a result, over 98% of calls are now answered within 30 seconds.
Also on April 15, 2013, we introduced online applications for security guards, private investigators and registered employers, as well as online application status checking.
In the coming months we will be announcing more improvements to online services.
The Ministry is committed to improving the customer experience by providing reliable and accessible services to the Ontario private security industry, at a reasonable cost to government.
As of September 20, 2013, credit card payments are no longer accepted for applications sent by mail.
Mailed applications should include a bank draft, money order (postal or bank) or certified cheque made payable to “Minister of Finance.”
Online applicants can continue to submit payment using a credit or debit card.
For more information, please contact a customer service representative at 416-212-1650 or toll-free at 1-866-767-7454 or 416-212-6319 (for TTY/Teletypewriter users).
As of December 31, 2013, notices regarding licence or registration expiry will no longer be sent by mail. Instead, applicants that provide an email address will receive an electronic renewal notice from ServiceOntario.
This service change will help the Ontario government reduce its environmental footprint, green its operations and use fiscally responsible methods of communication.
Licence and registration expiry dates are clearly indicated on each licence card or certificate. Individual security guard and private investigator licences expire on the licensee’s birthday, and are valid for two years.
For more information, please contact a customer service representative at 416-212-1650 or toll-free at 1-866-767-7454, 416-212-6319 (for TTY/Teletypewriter users).
Telephone (Toronto area): 416-212-1650
Toll free: 1-866-767-7454