Ministry of Community Safety and Correctional Services :: News & Information

Private Security & Investigative Services

News & Information


About Us

The Ministry of Community Safety and Correctional Services regulates Ontario’s private security industry.

This includes licensing all security guards, private investigators and agencies, and registering employers that directly employ in-house security staff.

The ministry aims to ensure security guards and private investigators in Ontario carry out their work professionally, effectively, safely and lawfully.


Apply for a security guard or private investigator licence.
Renew or replace a security guard or private investigator licence.

Register to employ private security staff.

Apply for or renew an agency licence.

Offer security guard or private investigator training.


Training

Please be advised that as of October 1st, 2015, the ministry is introducing changes to Ontario Regulation 26/10, Training and Testing.

Key changes are as follows:

  1. Change from “Curriculum” to “Syllabus”

The Training Curriculum for Security Guards and the Training Curriculum for Private Investigators is now called the Training Syllabus for Security Guards and the Training Syllabus for Private Investigators.

Please ensure that you are using the syllabi rather than the curricula.

  1. First Aid/CPR Training

All students wishing to complete security guard training must complete Emergency First Aid training with their training entity, with a St. John Ambulance certified instructor or with a Workplace Safety and Insurance Board of Ontario approved first aid trainer. Should a student already hold a current (non-expired), valid, original and complete St. John Ambulance Emergency First Aid certificate or an equivalent certificate as issued by a Workplace Safety and Insurance Board of Ontario approved first aid trainer, they are not required to repeat the training as part of the security guard training course. Students must provide the training entity with the first aid/CPR certificate.

Training entities will upload the St. John Ambulance Emergency First Aid certificate or an equivalent certificate as issued by a Workplace Safety and Insurance Board of Ontario approved first aid trainer at the same time that training results and Consent and Release of Liability Forms are uploaded to the training registration venue.

Section 12 of the Training Syllabus for Security Guards allocates a minimum of 6.5 hours for the provision of first aid training. The syllabus for security guard training can be found on the ministry’s website at www.ontario.ca/securitytraining.  Please refer to section 12 of the syllabus for the Emergency Level First Aid certification minimum. The training syllabus states the following topics must be covered:

  • Emergency Scene Management;
  • Shock, Unconsciousness and Fainting;
  • Choking – Adult;
  • Severe Bleeding; and
  • One Rescuer CPR – Adult.

Emergency Level First Aid training must be delivered by:

  • A St. John Ambulance certified instructor; or
  • A Workplace Safety and Insurance Board of Ontario approved first aid trainer.

This means that training for those students who have valid first aid/CPR certification will be 33.5 hours in duration.

Training entities are still required to provide first aid/CPR certification for those students who do not have valid first aid/CPR certification.

  1. Clarification of Online Training Requirements

The following clarifications with regard to “online training,” are contained in the Training Syllabus for Security Guards and the Training Syllabus for Private Investigators:

  • Security guard and/or private investigator training can be delivered through either a classroom-based course or a web-based course. Web-based courses must include some real-time interaction with an instructor, should the student require it.
  • Security guard and/or private investigator training obtained through web-based, instructor-led distance learning qualify to meet the ministry’s requirement for training. Courses delivered live through a video conference are acceptable.  Only students who have completed a training course in full qualify to take the test(s).

Please note that the onus is on the training entity to determine how they will ensure that students have completed the course in full.

For those training entities whose current online training does not meet the above requirements, the deadline for changing their program to comply with the new requirements is October 1st, 2015.

Please note, the ministry does not endorse, approve or recommend any training program or provider. Individuals must seek training from an entity stipulated in the Regulation. It is the individual's responsibility to make an informed decision when selecting a training entity. The ministry does not bear responsibility or liability should the training entity not meet the expectations of a client. There may be a fee associated with training. Licensed agencies set their own fees and it is the individual’s responsibility to understand/agree to it. Individuals enrolled in a college or university program that incorporates the ministry’s curricula will likely pay for training as part of the overall tuition fees. Please note that the ministry is not responsible for setting training fees.

  1. Training Certificates

Training entities that are licensed agencies are now required to provide students with a training certificate once the student successfully completes the training for security guards and/or the training for private investigators. Training certificates must include the following information:

  • Student name;
  • Training entity name;
  • Type of training completed (i.e., security guard and/or private investigator);
  • Date training completed; and
  • Signature of training entity representative.

Training entities that are not licensed agencies are strongly encouraged to provide students with training certificates as these may be collected by the ministry as proof of training. In the event that a student has completed the prescribed training, but is unable to obtain a Training Completion Number (TCN), the training certificate may be used as proof of training to have a TCN generated.

Should you have any questions regarding the above noted changes, please do not hesitate to call our customer service line at 416-212-1650 or toll-free at 1-866-767-7454.


Test Results

As of January 25, 2015, test results are available within two (2) days of taking the test.

Change in Test Fees

Please be advised that as of January 25th, 2015, the ministry’s basic test and invigilation provider, Serco Canada Inc. will be increasing the cost to take each basic test. The fee increase will help recover the increase in costs to administer the test and provide results to licence applicants.

The new cost for each basic test is $66.50 plus HST, for a total of $75.15.


Customer service improvements: Agencies can now apply online

Agencies that sell the services of security guards and/or private investigators can now apply for a new licence or renew their existing licence online through ServiceOntario.

Agencies that use the new online services can also check their licence status and change their information online, and will receive a link to their digital licence by email once their application is approved.

Online services for agencies are part of an ongoing partnership between the Ministry of Community Safety and Correctional Services and ServiceOntario to improve and modernize service delivery for the private security industry.

Security guards, private investigators and registered employers have had access to online services through ServiceOntario since April 2013.


Agencies that sell the services of security guards and/or private investigators must provide specific documentation all new and renewal applications. See Agency applications: Mandatory requirements and paper form improvements.


The Private Security and Investigative Services Branch (PSISB) will be relocating to 25 Grosvenor Street, Toronto, Ontario, on March 17, 2014.

As a result of the move, the drop-box function currently located at 777 Bay Street (3rd floor) will be discontinued; we will continue to accept applications by mail or through Service Ontario.

The new address for general correspondence, including public complaints is:

Private Security and Investigative Services Branch
25 Grosvenor Street,
12th Floor
Toronto, Ontario
M7A 1Y6

If applying by mail, please direct your application for an individual licence, agency licence or registered business to:

Private Security and Investigative Services Program

ServiceOntario
Occupational Licensing Services Office
PO Box 4500
Kingston ON K7L 0E1


Tickets may now be issued for some violations of the Private Security and Investigative Services Act

Police officers throughout Ontario now have the option of issuing tickets for certain violations of the Private Security and Investigative Services Act, under Part I of the Provincial Offences Act.

Until recently, police handled all violations of the Private Investigative Services Act under Part III of the Provincial Offences Act, which requires court attendance. For individual offenders, convictions under Part III lead to a fine of up to $25,000, imprisonment for up to one year, or both. For business entities, the maximum fine is $250,000.

Police now have the discretion to proceed by either Part I or Part III; a ticket may not be issued in every case. Offenders who receive tickets still have the option of fighting charges in court, and police officers still have the discretionary authority to require offenders to attend court by issuing a Part III summons.

List of applicable offences and the associated fines.


Digital licences are now available for online applicants

Starting on October 7, 2013, ServiceOntario is offering digital licences to all successful online applicants for private security and/or private investigator licences. The digital licence is a printable document that can be accessed through your ServiceOntario account once your application is approved. Once printed, the digital licence can be used as proof of licensing until you receive your plastic licence card by mail. 

Registered employers who use on-line services will also be able to obtain a printable certificate through their ServiceOntario account. 


The Toronto service counter is now closed

The service counter for Private Security and Investigative Services, which was located on the third floor of 777 Bay St., closed permanently at 5 p.m. on Friday, September 20, 2013.

In partnership with ServiceOntario, the Private Security and Investigative Services Branch is transforming the way it delivers customer service. Our goal is to provide modern and high-quality customer service in a more cost effective manner.

On April 15, 2013, improvements to telephone customer service were introduced. As a result, over 98% of calls are now answered within 30 seconds. 

Also on April 15, 2013, we introduced online applications for security guards, private investigators and registered employers, as well as online application status checking.  

In the coming months we will be announcing more improvements to online services.

The Ministry is committed to improving the customer experience by providing reliable and accessible services to the Ontario private security industry, at a reasonable cost to government.


Important Service Change Regarding Credit Card Payments

As of September 20, 2013, credit card payments are no longer accepted for applications sent by mail.

Mailed applications should include a bank draft, money order (postal or bank) or certified cheque made payable to “Minister of Finance.”

Online applicants can continue to submit payment using a credit or debit card.

For more information, please contact a customer service representative at 416-212-1650 or toll-free at 1-866-767-7454 or 416-212-6319 (for TTY/Teletypewriter users).


Important Service Change Regarding Renewal Notices

As of December 31, 2013, notices regarding licence or registration expiry will no longer be sent by mail. Instead, applicants that provide an email address will receive an electronic renewal notice from ServiceOntario.

This service change will help the Ontario government reduce its environmental footprint, green its operations and use fiscally responsible methods of communication.

Licence and registration expiry dates are clearly indicated on each licence card or certificate. Individual security guard and private investigator licences expire on the licensee’s birthday, and are valid for two years.

For more information, please contact a customer service representative at 416-212-1650 or toll-free at 1-866-767-7454, 416-212-6319 (for TTY/Teletypewriter users).


Telephone (Toronto area): 416-212-1650
Toll free: 1-866-767-7454
TTY: 416-212-6319
Fax: 416-212-1603